At Elyamm, we take great pride in crafting every piece of fine jewellery with exceptional care and artistry. Below are the guidelines outlining our shipping process and returns policy.
Domestic & International Shipping
We offer secure shipping within Oman and internationally. All shipments are handled through trusted courier partners to ensure safe and timely delivery.
Processing Time
As our jewellery is handcrafted to order, please allow 3-4 weeks for production before dispatch. This allows us to ensure that every detail meets our exacting standards of quality and craftsmanship.
Delivery Timelines (Post-Production)
Oman & UAE: 2-5 business days
GCC & International: 3–7 business days
Please note: Delivery times may vary based on customs procedures, regional courier services, or peak holiday periods.
Shipping Fees
Shipping fees are calculated at checkout based on destination and order value.
Within Oman: 5 OMR
International: 35 OMR
Complimentary shipping may be offered during special promotions.
Duties & Taxes
For international orders, customs duties and local taxes are the responsibility of the customer and may be applied upon delivery.
Return Policy
Due to the made-to-order and personalised nature of our jewellery, we do not accept returns or offer refunds once an order has been placed and processed.
Exchange Eligibility
We offer exchanges only in the case of a manufacturing defect or damage incurred during transit. If you experience an issue, please contact us within 7 days of receiving your order at info@elyamm.com with your order number, a brief description, and clear photographs of the item and packaging.
Once reviewed, we will advise on the next steps.
Non-Exchangeable Items
- Customised or personalised jewellery
- Items purchased during sales or promotional events
- Gift cards or digital vouchers
Exchange Conditions
To be eligible for an exchange, the item must be:
- Unworn and in original condition
- Returned in its original packaging
- Accompanied by valid proof of purchase
For any questions about your order, shipping details, or to request an exchange, please contact our team at:
