At Elyamm, each piece of jewellery is carefully handcrafted using the finest materials and craftsmanship. Due to the bespoke and made-to-order nature of our products, we do not offer refunds. However, we are committed to ensuring that you are fully satisfied with your purchase.
No Refunds on Purchases
All sales are final. We do not offer refunds on any items once an order has been placed and processed.
Exchanges (If Applicable)
We only accept exchanges in the case of a manufacturing defect or damage incurred during delivery. To request an exchange, please notify us within 7 days of receiving your order by emailing info@elyamm.com with the following details:
- Order number
- Description of the issue
- Clear photos of the items and packaging
Once approved, we will guide you through the next steps.
Conditions for Exchange
To be eligible for an exchange, the item must be:
- Unworn and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
Please note: Items showing signs of wear, damage due to mishandling, or unauthorized repairs will not be eligible for exchange.
Non-Exchangeable Items
We are unable to accept exchanges on:
- Customised or personalised pieces
- Items purchased during sale or promotional events
- Gifts cards or digital vouchers
Shipping for Returns
If your exchange is approved, we will arrange a secure return shipping process or provide return instructions. Shipping fees may apply depending on location and circumstances.
If you have any concerns about your order or wish to discuss an issue, please don’t hesitate to reach out:
